30-Day Money-Back Guarantee
TERMS AND CONDITIONS
We know that you’re going to fall in love with the DribbleUp experience and are excited for you and your family to try out our products in the comfort of your home!
This is why we offer our customers a chance to try out DribbleUp Smart Equipment (including, a Smart Strength Ball, Smart Soccer Ball, Smart Basketball, Smart Tennis Racket, Smart Baseball Glove, Smart Boxing Gloves, and Smart Weights) at home for 30 days risk-free! If you then decide that you are not absolutely in love, no problem!
If you are not satisfied with your DribbleUp Smart Equipment, you can receive a refund within 30 days of the order being delivered.
Additionally, subject to the below restrictions, only first-time purchasers of DribbleUp Smart Equipment, can request and receive a full refund for the initial DribbleUp Membership (“Membership”) charges for the initial one-month or annual period when making a return on Smart Equipment within 30 days of delivery. Accordingly, your Membership will be canceled and you will no longer have access to live and on-demand sports and/or fitness classes.
WHAT IS REFUNDABLE?
· Your DribbleUp Smart Equipment and all gently used accessories purchased together with your Smart Equipment within 30 days of delivery. Simply initiating a return of Smart Equipment will NOT cancel your Membership.
· Your DribbleUp Membership (“Membership”) charges for the initial one-month or annual period - only first-time purchasers of DribbleUp Smart Equipment. Once the cancellation and return period has passed for the initial Membership period, you will not receive a refund for all or any portion of your initial or subsequent Membership charge(s).
Any costs or fees associated with express shipping charges will not be refunded. VAT, sales, or other taxes may apply. Only items purchased from our online store (dribbleup.com) and physical retail stores can be refunded through this process.
WHO IS ELIGIBLE?
· Initial Membership Charges: For those who request, you are eligible for a refund of the initial monthly or annual Membership charges only if:
1. You are a first-time purchaser of DribbleUp Smart Equipment;
2. You cancel your Membership within 30 days of your Smart Equipment delivery; and
3. You return your Dribbleup Smart Equipment within 14 days of canceling your Membership
Otherwise, we do no provide refunds for Membership cancellations, subject to specific cancellation and refund rights listed for certain Canadian residents within our Terms of Service.
You have the right to cancel your Membership at any time online at account.dribbleup.com or by contacting us via email at hello@dribbleup.com or Live Chat at dribbleup.com. Once the cancellation and return period has passed, you will not receive a refund for all or any portion of your initial or subsequent Membership charge(s). While you may still cancel your Membership at any time, the cancellation of the Membership after the 30-day cancellation period has passed will not go into effect until the end of the initial monthly or annual subscription period.
Additional terms in our Terms of Service apply.
· Smart Equipment Refund: All purchasers (which does not include those who receive Dribbleup Smart Equipment in connection with a Free trial Membership) are eligible for a refund of DribbleUp Smart Equipment – if Smart Equipment is returned within 30 days of delivery, and, in the case of purchases marked as a "Bundle" on our online store (dribbleup.com), we require the return of all products in the Bundle in order to be eligible for a refund.
Any returned Smart Equipment must be in good condition (i.e., not damaged or rendered unusable) and whether it is in good condition shall be determined in DribbleUp’s sole discretion. Only items purchased from our online store (dribbleup.com) can be refunded through this process. Additional terms in our Terms of Service apply.
HOW TO REQUEST A RETURN?
· Email us at hello@dribbleup.com or message us via Live Chat found at dribbleup.com.
ADDITIONAL TERMS
· Customers must return all Smart Equipment and accessories when making returns to be eligible for a full refund. In the case of purchases marked as a "Bundle" on our online store (dribbleup.com), customers must return all Smart Equipment and accessories in that Bundle in order to be eligible for a refund.
· A paid Membership is required to access unlimited DribbleUp live & on-demand classes at the time of your DribbleUp Smart Equipment purchase.
· UNLESS CANCELLED, YOUR MEMBERSHIP WILL BE AUTOMATICALLY RENEWED, AND YOU WILL BE BILLED EACH MONTH OR YEAR (AS APPLICABLE).
If you choose to return Smart Equipment you received for free in connection with a Free trial Membership, you will not receive any monetary value for the Smart Equipment. You will also be required to cover return shipping costs.
· By purchasing DribbleUp Smart Equipment and/or Membership, you confirm that you have read and agree to our Terms of Service and Privacy Policy. We reserve the right to cancel or limit this promotion in our sole discretion at any time.